Securing customer loyalty in a digital-first world is hard.
Choice is abundant. Consumers can click back or initiate a new search instantly. They can leave your store after a few minutes, only to stay in someone else’s for hours. They are constantly looking for relevancy, meaning and differentiation. And they rarely stop until they find it.
In order to retain and nurture love for your brand, you have to constantly offer more. More innovative experiences, more novelty, more engagement.
Juice understands the pressures to consistently evolve and meet customer expectations. We are experts at deconstructing problems around engagement – identifying where the gaps and bottlenecks in connection exist.
After working with you through an insightful discovery phase – we blend our specialisms in digital creative to build solutions that give you an edge and keep them coming back for more.
Remarkable Customer Experiences
Online or in-person, every interaction with your brand must leave a lasting, positive impression with customers.
And we strongly believe in the power of digital to deliver that.
Whether it is creating a remarkable display feature to help them navigate a physical store or providing them with an immersive digital brochure after meeting with a sales representative – we design experiences that warm people to your offer.
We weald every tool in our box to build something unique and different.
Previous Customer Engagement Projects
BMW – Test Your Drive
BMW needed a neat digital platform to concisely convey the PHEV proposition for customers thinking about migrating from petrol or diesel cars to electric.
We created an engaging consumer-facing app that calculated their potential cost savings when measured against their driving style, commute distances and charging availability – a cool differentiated feature that helped alleviate objections and drive brand engagement.
IHG – Podium Predictor
IHG approached Juice with the task of increasing membership for their hotel loyalty programme.
We developed an idea that merged this customer engagement objective with the brand’s involvement in global motorsport – creating a fun ‘beat the pundit’ application – accessible by phone and desktop computers.
Odeon – Health & Safety
People were ground down by standard COVID health and safety messages. Odeon wanted to create something different, that got the point across but didn’t leave people anxious about coming back.
We channeled our inner Spielberg to create a fun and memorable animation that all customers could relate to and engage with. It ended up being shared across social media and even as a pre-film roll across their European cinema network.